Send a message
Write it out and we'll reply by email, usually within a day. Best for anything that needs a proper answer.
Support
We're right here.
Something not working, a question about your plan, or an idea you'd love to see? Pick whichever way suits you.
Get in touch
Two ways to reach us.
Live conversation
Chat with a real person right now. Best for quick questions, if someone's around.
Nobody's online right now, but you can still leave a message here and we'll pick it up.
Or just email
Prefer your own inbox?
Write to us directly and we'll answer from there.
The legal bits
The small print, in plain words.
Both are written to be read, not skimmed past.
Common questions
Quick answers.
I didn't get my verification code.
Have a look in your spam folder first: code emails sometimes land there. You can ask for a fresh code from the verification screen. If it still doesn't arrive, send us a message with the email address you signed up with and we'll sort it out.
How do I invite my partner?
Once you're in, Tangled gives you a private invite link and code to share with them. When they accept, your shared space opens for both of you.
How do we export everything?
From inside the app you can export everything the two of you have made, at any time, plan or no plan. With end-to-end encryption on, the export is built on your own device, so unlock it first. If you're stuck, write to us and we'll help.
We forgot our encryption passphrase.
Unlock with the twelve-word recovery phrase you saved when you turned encryption on, then choose a new passphrase. If you've lost both, we can't open your encrypted content for you: nobody can, and that's what makes it end-to-end.
How do we delete our data?
You can delete your account from the app, which removes your data for good. The Privacy Policy sets out exactly what happens and the few records the law makes us keep.
Something is broken. What do you need from us?
Tell us what you were doing, what you expected and what happened instead, plus the device and browser you were on. Screenshots help a lot.